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DO’S
- Document the use of an MGH medical interpreter on the patient’s
records or progress notes.
- Document the use of an MGH medical interpreter when getting
a consent*.
- Document when the patient refuses the MGH medical interpreter.
- Document when you are unable to get a medical interpreter for
either face to face or phone interpretation.
- Ask the MGH medical interpreter for cultural clarification when
needed.
- Follow the Stronger Outcome Tips to
ensure better communication with your patient .
*NOTE: the medical interpreter will
NOT sign the consent or any type of form/document unless
the provider has fully explained the standard protocols and possible
risks for the procedure.
DON’TS
- Do not ask the MGH medical interpreter to escort patients.
- Do not ask the MGH medical interpreter to explain procedures
to patients without your presence.
- Do not ask the MGH medical interpreter to take the patient’s
medical history.
- Do not ask the MGH medical interpreter to keep the patient company
while waiting to be seen.
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